Booking Conditions - Snape Cottages, Suffolk

Booking conditions

The information in this website has been compiled as accurately as possible at the time of going to press.

1. THE CONTRACT
The contract is between the person making the booking on behalf of all members of the rental party (the Holidaymaker) and us (the Owners) of Admiral Cottage and Nelson Studio (the Property).

The person making the booking must be at least 21 years of age at the time of booking.

The contract is entered into when the confirmation of the booking is issued (Confirmation) by the Owners and is subject to these Conditions.

The Holidaymaker must check the Confirmation carefully to ensure it records the Holidaymaker's requirements and notify us of any amendment immediately.

Start Date means the date of commencement of the rental period as per the Confirmation.

Departure Date means the date on which the Holidaymaker is to leave the Property as per the Confirmation; departure must be by 10am on the Departure Date unless otherwise specifically agreed.

2. TERM OF BOOKING
All terms are per week, or short break for the property as equipped and described.

3. DEPOSIT/PAYMENT
A deposit of 30% of the cost of the holiday is payable (save where clause 4 applies) if the booking is made 6 weeks or more before the commencement of the rental.

On bookings made within 6 weeks of the Start Date the full rental fee is payable. No reminders will be sent. Non payment of the balance of the rental on or before the due date (or on issue of the invoice for the balance whichever is the later) shall be construed as a cancellation of the contract by the Holidaymaker.

The Owners reserve the right to pass on any bank charges & other costs if payment is made in a foreign currency or if we have had to re-present a cheque or process late payments.

Overseas bookings require payment of a 50% deposit at the time of booking.

The prices shown on the website are accommodation prices only. There is an additional booking fee of £12 and dogs are charged at £15 per dog per booking. Use of the sofa bed cost £40 per booking.

4. CANCELLATION & CHANGES BY US
Where force majeure * arises the Owners have the right to cancel your booking and will refund the rental paid. In that event the Owners' liability is limited to payment of the refund. No compensation can be paid or costs that the Holidaymaker has incurred as a result of such cancellation or change.

The Owners reserve the right to alter or withdraw amenities or facilities which have been advertised or previously available without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond the Owners control.

The Owners reserve the right to refuse to hand over accommodation to any person or persons who in their reasonable opinion are not suitable to take charge of it. In such cases, the rental charges will be refunded less the deposit, the contract terminated and the Owners have no further liability.

If in the reasonable opinion of the Owners, any person or persons are not suitable to continue the rental because of unreasonable behaviour, damage to property or danger or significant annoyance to others the contract may be terminated in which case the Owners will have no further liability and in this event no refund will be given.

5. CHANGES OF DATE OR CANCELLATION BY YOU
If the holidaymaker finds it necessary to cancel the holiday before the final balance is due he should inform the Owners immediately by telephone & via a recorded delivery letter. The Owners will then endeavour to re-let the property. If the property is re-let, then all deposit monies paid will be returned less a handling charge of £25. If the property is not re-let then, unfortunately, all the monies paid are forfeited This condition should also be read in conjunction with clause below.

If the holidaymaker finds it necessary to cancel the holiday after the final balance becomes due, whether or not the final balance has been paid, then unless the cottage is re-let the holiday maker will be liable for the full cost of the holiday. If the property is re-let all monies paid excluding our booking fee will be returned less a handling charge of £65.

If, after the Owners have issued a confirmation you wish to change the dates of your holiday, then you will be liable to pay a re-arrangement fee of £25 per week booked, any such re-arrangement being subject to availability. IT IS NOT POSSIBLE TO RE-ARRANGE YOUR HOLIDAY LESS THAN SIX WEEKS BEFORE IT IS DUE TO COMMENCE.

6. RENTAL PERIOD
Rentals commence, unless otherwise agreed , at 3pm on the Start Date and terminate at 10am on the Departure Date. Please do nor arrive earlier than 3pm or your estimated arrival time as time is needed to clean the Property thoroughly between visitors.

If you fail to arrive by 12 noon on the day after the Start Date and do not advise the Owners of this late arrival, your booking may be treated as having been cancelled and no refund will be made in this situation.

7. NUMBERS OF PERSONS USING THE PROPERTY
The number of persons using the holiday property is not to exceed the maximum number stated in the stipulated on the Booking Form unless expressly agreed with the Owners and the Owners reserve the right to refuse entry to the entire party if this condition is not observed and in such a case no refund will be given. Children under 2 years are not normally counted for this purpose.

8. DOGS.
Dogs are welcome at our properties. A charge of £15 per dog per booking is applicable. No more than one dog in Nelson Studio and two dogs are allowed in Admiral Cottage and Waterloo House unless authorised at the time of booking. You must bring your dog basket with you as dogs are allowed on the clear understanding that under no circumstances may they lie on the bedding or chairs. Dogs must not be left unattended in properties, or elsewhere and should be exercised outside the property gardens or grounds.

In the interest of visitor safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as required by government legislation.

9. COMPLAINTS
Any shortcomings or cause for complaint should be notified to the Owners during the rental period so that they can take steps to rectify these.

COMPLAINTS NOT REPORTED DURING OCCUPATION OF THE RENTED PREMISES BUT SUBSEQUENTLY CONFIRMED BY LETTER CANNOT BE ENTERTAINED.

It is regretted that no correspondence can be entered into in the case of complaints made upon departure or after you return home, when it will surely be appreciated that it is quite impossible for the problems to be effectively investigated or corrected.

10. CARE OF THE PROPERTY
The holidaymaker undertakes to keep the premises and all furniture, fixtures, fittings and effects in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertakes to leave the premises in the same state of cleanliness and general order in which it was found. The owner of the holiday property should be compensated for any damage and breakages which may occur (fair wear and tear excepted).

11. BREAKAGES & DAMAGE/SECURITY DEPOSIT
The Holidaymaker must reimburse the Owners for replacement or repair of damaged items or extra cleaning costs. Note that towels must not be used on the beach. 

In that event and if the cost of such re-imbursement is less than the Housekeeping Payment, the Owners will remit the balance forthwith to the Holidaymaker. The Owners reserve the right to claim any additional costs from the Holidaymaker.

12. RIGHT OF ENTRY
The owner of the holiday property of his representative is to be allowed access to the property at any reasonable time during any holiday occupancy.

The Owners reserve the right to enter the Property at any time with or without notice in case of emergency or if they have reasonable grounds to believe that there is or has been a breach of these conditions.

13. VEHICLES
The Holidaymakers vehicles and accessories and contents are left entirely at the Holidaymaker's risk. The Owners will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than the negligence of themselves or their employees or agents.

14. LIABILITY
The Owners cannot accept liability for any damage, expense, injury, death or loss or any nature whatsoever suffered by any person or persons from any cause whatsoever other than proven negligence of themselves their employees or agents.

15. SPECIAL NEEDS & WHEELCHAIR ACCESS
All three properties are on 2 floors with steep sets of stairs. The Properties are not marketed as suitable for visitors with mobility difficulties per se.

It is essential that all booking applications from parties including people with special needs provide written details of those needs and confirmation that assistance will be available.

16. DATA PROTECTION POLICY
In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs, etc.

We take full responsibility for ensuring proper security measures are in place to meet and to protect your information. We must pass information on to the relevant suppliers of your accommodation. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

We will not however, pass any information onto any person not responsible for part of your accommodation arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please write to us.

* force majeure = an Act of God or event or circumstance outside the Owners control which could not reasonably have been foreseen.or avoided.

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